4 Tips on Hiring a Natural Stone Care Company

Common mistakes that homeowners can make is to unwittingly hire an unlicensed and/or uninsured natural stone care company. The allure of hiring unlicensed and/or uninsured natural stone care company is often based on their cheaper prices. Before hiring any natural stone care company based on cheaper prices, one might do well to consider the following questions: 

There are lots of so-called flooring contractors who hire "undocumented employees" who work without insurance. One thing is certain,homeowners should "refuse" providing retainers upfront for any service.

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For this reason, Stone Care of Arizona the premiere cleaning, sealing and polishing expert, would like to share 4 Tips on Hiring a Cleaning, Sealing and Refinishing company in Scottsdale, Arizona. 

In answering the above question, we can only give you our opinion. However, not being able to qualify for insurance seems to be a primary factor. The few who advertise cheap prices on free bulletin board websites  in Scottsdale, Cave Creek and Paradise Valley work in what we call “the shadow market.” These shadow market quasi-companies opt out of carrying workers' compensation, liability insurance, and a business license. We have heard and witness poor workmanship first hand regarding employees who have sued customers because they sustained a work-related injury on their premises and the company they hired did not have Workers Compensation insurance. We have provided estimates to frustrated customers who tragically discovered that the cheaply priced company they hired, offered those ridiculously low prices because they did not have the overhead that a well-run, highly respected natural stone care company has. The old adage, by businessman Aldo Gucci, seems fitting, “The bitterness of poor quality remains long after the sweetness of low price is forgotten.”  

There are many cleaning people who moonlight on the side. Sadly, many of the employees go to work in many homes where a homeowner knowingly is aware they do not have legitimate documentation. Unfortunately, there are so-called natural stone care companies whose primary source of income does not come from owning and operating a natural stone care business. Their primary source of income is based on "deception." Cheap means, cheap workmanship! It leads to cheap results! Regrettably, when something goes wrong, these unethical people will not return a concerned homeowners call. The employee moonlighting played on a consumers need and their price sensitivity. Yes, the homeowner is trapped having to make a needed choice to forgive and forget something they have created.  

Tip #1: Never hire a company without verifying certain things:  

Recently, an employee from a carpet cleaning company in Chandler, Arizona used an acid prespray on Travertine that is intended for use on ceramic tile and severely damage the floor. The customer called us to try to fix the problem. They paid the cheaper company $500 to clean and seal 1000 square feet. We could see why the homeowners chose a carpet cleaner as the price was very compelling. However, they were very upset about the outcome. We honed the whole floor and polished the Travertine to a nice shine. Never hire a carpet cleaner to clean your expensive natural stone. We wrote a consumer alert article to help you with some valuable tips. 

Click here to read: WHY YOU SHOULD NEVER HIRE A CARPET CLEANER TO CLEAN AND SEAL YOUR TILE AND NATURAL STONE?

As a savvy consumer, we recommend that you require proof of insurance in writing "BEFORE" any work is performed as a requirement. If they delay, it's a red flag! If the company has employees, be sure to request a copy of their Workers Comp insurance. If they delay providing proof, it's a red flag! Once the required documentation is provided, "always" call the insurance company to verify it's in good standing. Be sure to make sure the coverage is within the guidelines of the work that is to be performed. Nowadays, with easy access to internet information, you can get a copy of a prospective natural stone care company’s insurance in minutes. This is a very important request during the vetting process. Stone Care of Arizona, LLC, natural stone care expert gladly provides a certificate for proof of insurance upon request. Just provide us with your email while speaking to us on the phone or request that we email one to you while we provide an estimate. Our email is stonecareofaz@gmail.com 

Again, it easy to request and receive an electronic copy of the prospective natural stone care company’s business license or at the very least the business number. Ask, “Do you have a business license?”  If they delay, it's a red flag! Once you have verified that the business is registered with a local city, you will have some assurance that the natural stone care company you are working with has taken steps to establish their legitimacy as a company. A business license allows a company to operate with a degree of accountability with a local municipality. Business licenses also helps to ensure that the business are compliant with local laws.

Legitimate companies seek and maintain online review pages. If you cannot locate ANY online footprint, it's a red flag! Once you are able to unearth any reviews, it will help you to identify the bread crumbs to provide you a snapshot on the comments and more importantly how the company handles poor reviews. What you are looking for is a consistent theme to help you identify the right company. Stone Care of Arizona, LLC the cleaning, sealing and polishing expert offers all their clients a MAKE YOU SMILE GUARANTEE. Stone Care of Arizona's guarantee covers a 30-day workmanship guarantee and unconditional money-back guarantee. We don't request upfront deposits or payment until you are thoroughly thrilled with our work. If you have any further questions, email or give us a call us at 480-625-0557. We look forward to speaking with you. 

This consumer alert is brought to by Stone Care of Arizona, LLC the premier cleaning, sealing and polishing expert. To get a free estimate give us a call at 480-625-0557. REQUEST ONLINE ESTIMATE  

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Stone Care of Arizona LLC, provides natural stone care, tile, and counter-top cleaning, sealing and polishing services in the following cities in Arizona: Cave Creek, Fountain Hills, Gilbert, Glendale, Paradise Valley, Peoria, Phoenix, Scottsdale, and Tempe.