THE LOW-DOWN ON SCOTCHGARD™ CARPET & UPHOLSTERY PROTECTOR IN SCOTTSDALE, ARIZONA, part 2
If you own a home in the Scottsdale, Arizona area, you are faced with requests to reapply either SCOTCHGARD™, TEFLON ADVANCE®, MAXIM® and STAINSHIELD® on your carpets and upholstery after cleaning. The name SCOTCHGARD™, is used as an interchangeable term that represent carpet and upholstery protector. Many savvy consumers are openly “preempting” carpet technicians while setting their cleaning appointments. Interesting, when you ponder that for a moment. Why would consumers feel they are held hostage in their own homes and are fighting back before setting an appointment? They are saying over the phone and online, “NO SELLING!” “I AM NOT INTERESTED IN CARPET or UPHOLSTERY PROTECTOR!”
This preempting phenomenon is unprecedented, but should come as no surprise. Consumers are very perceptive and wiser than ever to the “sells techniques” designed to separate them from their hard earned money. Stone Care of Arizona would like to give you more information to consider. We invite you to read, “THE LOW-DOWN ON SCOTCHGARD CARPET & UPHOLSTERY PROTECTOR IN SCOTTSDALE, ARIZONA, part 1”. Click here: http://www.stonecareofarizona.com/articles/the-low-down-on-scotchgard-carpet-upholstery-protector-in-scottsdale-arizona-part-1
SHOULD YOU APPLY CARPET PROTECTOR AFTER CARPET & UPHOLSTERY CLEANING?
There is a hotly contested debate online among carpet cleaners. They are trying to decide whether consumers really need to apply protector on solution dyed carpets (e.g. Polyester, SmartStrand and Olefin). The reason for this is because carpet manufactures are actively promoting the concept that their textiles do not need post treatment protectors. These statements have alarmed technicians who are expected to “SELL” protector when cleaning carpets. Carpet cleaning prices are viewed as a “gateway” strategy to setup carpet protectant sales pitches. Technicians are taught in morning meetings with role playing sessions on how to offer and close post treatment protector. As a reward, they get spiffs and bonuses on their ability to sale or they are chided for their inability to “SELL” additional services.
DO YOU REALLY NEED PROTECTOR?
Here is a break-down of a few fiber types to assist you in seeing which carpet and upholstery needs either SCOTCHGARD™, TEFLON ADVANCE®, MAXIM® and STAINSHIELD® protector.
POST DYED CARPET & UPHOLSTERY:
WOOL, SILK, NYLON 6,6, and 6 pile construction woven with yarns are tufted into a partially made carpet and dyed.
Let’s explore the various fiber needs:
UPHOLSTERY FIBERS: All upholstery made from natural fibers such as Silk, Linen, Bamboo, Mohair, Hemp to name a few are post dyed. They all should have an application of SCOTCHGARD™, TEFLON ADVANCE®, MAXIM® and STAINSHIELD® applied. In cases, where colorfastness may possibly become a problem, we recommend using only Solvent Based protector after cleaning instead of water based protector. Natural fibers can be very absorbent and can act like a sponge and soak up spots and stains. Applying post treatment protector will protect your natural and synthetic fibers.
CARPET FIBERS: NYLON 6.6 and 6 carpets and upholstery have open dyesites and need SCOTCHGARD™, TEFLON® ADVANCE®, MAXIM® and STAINSHIELD® (common protectors on the market).
Post treatments help to block the absorption of beverages and oily substances. Protectors work best on synthetic post dyed NYLON 6,6 & 6 carpet, upholstery fibers and all natural fibers to prevent them from becoming unsightly. The manufacture requires reapplication of post treatment protector on Nylon 6,6 and 6 “carpets” to maintain their warranty. This applies to the original owner. It does not apply to rentals or subsequent homeowners.
SOLUTION DYED FABRICS AND CARPET
Polyester, Acrylic, Triexta (SmartStrand) Olefin Pile Construction are dyed during the solution state. The carpet is created by placing polymer resin and dye pellets in an extruder. The carpet is allowed to flow out of shower-like head called a spinneret. These types of carpets can be woven into yarns or tufted into a primary backing. There are “no” dyesites to accept dyes from spills such dyed latent beverages. Some of their warranties state that they resist a variety of spills ranging from bleach, flavored beverages, vomit, urine. The manufacture does not “REQUIRE” reapplication of post treatment protectors for good reason. There is no need to apply protector on these type of solution dyed fabrics and carpets. Now, do you need a protector? NO! you do not need to reapply a carpet and upholstery protector to Polyester, Acrylic, Triexta (corn fiber) Olefin and solution dyed Nylon. There is one caveat however. These fabrics and carpets don’t have a warranty for oil based stains. You will benefit from applying a protector to provide an invisible barrier that will prevent oily substance from adhering to the pile of the fiber. Another contested debate is whether oily substances are creating Van der Waals conditions. Simply stated, some experts are suggesting that solution dyed carpets create an affinity to oils that cannot be removed with traditional cleaning.
WHAT IS CARPET PROTECTOR?
Believe it or not Ms. Patsy Sherman was hired 3M Company in 1952 as a research chemist. Ms. Sherman and Sam Smith worked together on fluorochemicals. They were asked to create new type of rubber for jet airplane fuel lines. During a seemingly inconsequential laboratory accident, their research took their creation into an unexpected direction. A bottle of the fluid they had been working on splashed on tennis shoes.
To read the whole story click the link to the right: Inventors of Scottsdale
There are three types of carpet and upholstery protector on the market:
- Waterbased Protectors
- Solvent or Oil Based Protector
- Silicone based protector.
Let’s explore all three for informational purposes:
Water based protectors are applied wet or dry on carpets and upholstery. Most carpet cleaners apply post treatment protectors wet. Furniture stores apply protector dry. Water based protectors are either formulated in the two topical post spray treatments:
- Fluorochemicals with anti-dye resisters
Fluorochemicals post treatments are formulated with phenolic resins, copolymer blends and water. When they are applied to carpets and upholstery that leave a film and crystal polymer formations after the carpet dries. These films and polymer crystal formations create fiber repellency. The fiber repellency is what prevents spots and stains from absorbing into the fibers. Keep this in mind however that FLUOROCHEMCIALS cannot prevent dye stains from absorbing into the carpet or upholstery.
Acid dye resisters are anionic napthalated phenolic compounds. They are formulated with Fluorochemicals. Acid dye resister post treatments help to balance the cationic polarity of the Nylon 6,6 and 6 groups at the ends of Nylon polymer. (Block open dye sites). ACID DYE RESISTERS are in essence clear dyes that coat the fibers and protect them from dye latent beverages. Keep this in mind, ACID DYE RESISTERS cannot prevent food and water from absorbing into the carpet or upholstery.
We recommend that you ask the following questions:
“Does the protector you use have acid dyed resistors?”
“What is the dilution ratio of your protector?”
“How many square feet does it cover”
“What is the name of the protector you use?
The questions you ask will set you apart. How? Most customers do not ask these types of questions. If you get a good response and feeling about the technician or owner speaking with you it is a clear indication they are tracking with you. Believe us they will apply the correct amount. Here is a tip! Most protectants are diluted on the job, be sure to watch the dilution process.
DOWNSIDE OF APPLYING WATER-BASED PROTECTOR:
Water-based protector will increase dry time if unraked or if there no proper air ventilation from ceiling fan or an air mover. Operator error includes poor coverage and lack of grooming. When applied to damp carpets it can lead to slip and fall accidents. Water-based protector is best for carpets and synthetic upholstery. Overapplication of water based protector will leave a crusty feeling carpet or upholstery. Water sensitive natural fiber upholstery and area rugs should have an oil based protector applied instead.
SOLVENT OR OIL BASED PROTECTOR
Solvent based post treatments protectors share similar characteristics as water based protector. The only differences are the delivery system. One has a water based carrier and the other is solvent based carrier. Solvent based protectors are great for natural fiber upholstery, draperies and area rugs made from Wool, Silk, Bamboo and Hemp. They offer great penetrating abilities that are unparalleled to most water based protectors. Oil based protectors are ideal for water sensitive fabrics and carpeting.
DOWNSIDE OF APPLYING OIL-BASED PROTECTOR:
Oil based post treatments can omit a sight odor while it is damp. When applied to damp carpets it can lead to slip and fall accidents. We suggest that customers help to ventilate the room by turning on ceiling fans and the HVAC unit to speed up drying.
SILICONE BASED PROTECTOR
Silicone are getting popular these days. Silicone based protectors are ideal where “water repellency” in needed. Silicone based topical treatments should not be used on residential stain-resist Nylon 6,6 or 6 carpets. Most manufactures warranties are voided when carpet cleaners use Silicone based protectors. We strongly recommend that you avoid using Silicone based protectors on Wool and natural fibers. In the final analysis, Silicone post treatments should be limited in their application.
DOWNSIDE OF APPLYING SILICONE PROTECTOR:
Silicone post treatments are less effective than the two previous protectors. Silicone protectors can cause rapid resoiling by stripping away anti-dye resisters and void warranties on Nylon. For this reason, Stone Care of Arizona, LLC does not use "any" Silicone based post treatments.
Part 1 & Part 2 was brought to you by Stone Care of Arizona, LLC, Carpet, Tile & Grout and Natural Stone Care company. If you would like to discuss applying SCOTCHGARD™, TEFLON ADVANCE®, MAXIM® and STAINSHIELD® on your Carpet and Upholstery please give us a call at 480-625-0557.