How to Spot a Bait and Switch Carpet Cleaner in Phoenix Arizona, Part 1

According to the Federal Trade Commission there are sophisticated scam artists actively defrauding millions of dollars from unsuspecting consumers each and every day. Bait and switch is one of the oldest tricks used on consumers. Stone Care of Arizona, LLC, the premiere natural stone and carpet cleaning company, would like to provide this public announcement to teach you, How to spot a Bait and Switch Carpet Cleaner in Phoenix Arizona.

Click the link for more information: FEDERAL TRADE COMMISSION

What is Bait-and-Switch?        

In a bait and switch scenario consumers seeking carpet cleaning services are "baited" by a carpet cleaning company who advertises a ridiculously “low price” for cleaning services. When employees of these companies show up to do the work, the advertised “low price” is a product of fabrication, which is considered "switching." Click here for more details: 

Unfortunately, bait and switch tactics are alive and well in the Greater Phoenix Area.

Unbelievable Carpet Cleaning Price (“bait”)

Most consumers don’t read fine print in advertisements. The fine print says, “Pretreat or Preconditioning” is an extra charge. If you missed this obscure piece of information, you are not alone. The Better Business Bureau (BBB) in Phoenix Arizona regularly receives complaints about these unethical companies. The BBB does their best to police and do post throngs of consumer complaints online. However, most consumers don’t check out a company until it is too late. Here is a link to assist you:  WIKIPEDIA SUMMARY

The Switch - Being on the horns of a dilemma

The bait-and-switch carpet cleaning company relies on the element of surprise. After all, most consumers calling only want cheap carpet cleaning, right? Considering the fact that most consumers will prepare for the arrival of their carpet cleaner, it's easy to see how frustrating this process can be.. They may take time off from work, vacuum and move furniture in the hope that the carpet cleaning company they called will provide a quality service and will charge the price they agreed to charge. Instead, they find themselves on the HORNS OF A DILEMMA! Trapped in the middle of a well-orchestrated “switch” where the price is significantly higher than expected. The employee flawlessly uses the “sales pitch” to pressure and embarrass consumers into paying a higher price for “pretreat or preconditioning” that should be included in the cleaning price.

Should they cancel? Should they negotiate a lower price with the office? Stone Care of Arizona, LLC natural stone and carpet cleaning company wants to provide some powerful guidelines on “How to spot Bait and Switch Carpet Cleaners in Phoenix.”

Here are 6 things to do before calling a Carpet Cleaner:

1.    Go online and type the name of the carpet cleaner into the URL. Then select a name i.e. BBB accredited companies are prescreened and monitored. Many carpet cleaning companies that apply are rejected for many reasons: Lack of business license and credible references, not being registered with the State of Arizona may be just a few reasons. The best option is to stick with an accredited business with the BBB. The BBB is the oldest consumer guardian in the marketplace. In addition, they have already done the background check for you. 

3.    Check online reviews. If you can't find any Carpet Cleaning Companies reviews, this may be a big red flag waving at your to BEWARE. This does not mean they will not do a good job. Online reviews are no long new in the marketplace. There is a big fall-out with regard to emerging online review companies. Unfortunately many bogus reviews are being challenged in the courts. In some cases, carpet cleaning companies consumers alike do not trust these sources and many lack transparency. 

Check this out: Carpet cleaner sues yelp: All Companies in Arizona are required to register their company within 90days with the Arizona Corporation Commission. If the company is not listed this should be a major red flag.   

Here is Stone Care of Arizona;s listing: Entity Result for Stone Care of Arizona

5.    All professional trades have verification pages on their websites. Most carpet cleaners are certified with the Institute of Inspection, Cleaning and Restoration Certification (IICRC.) Type in their name in the “verify their certification” link below. This does not mean they are not qualified to clean for you. It only means, they may have not achieved Master Certification status.

Here is the link to Part 2 of How to Spot a Bait and Switch Carpet Cleaner in Phoenix Arizona, Part 2

This message is brought to you by Stone Care of Arizona, LLC, the premiere cleaning, sealing and polishing company. If you have any questions, please email us at or give us a call for a free estimate at 480-625-0557

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Stone Care of Arizona, LLC, provides natural stone care, carpet cleaning, upholstery cleaning and countertop cleaning, stone sealing and stone polishing for the following cities in Arizona: Anthem, Apache Junction, Avondale, Buckeye, Cave Creek, Chandler, El Mirage, Fountain Hills, Gilbert, Glendale, Goodyear, Litchfield, Mesa, New River, Paradise Valley, Peoria, Phoenix, Queen Creek, San Tan Valley, Scottsdale, Sun City, Sun Lakes, Surprise, Tolleson and Tempe, Gilbert, Glendale, Goodyear, Litchfield, Mesa, New River, Paradise Valley, Peoria, Phoenix, Queen Creek, San Tan Valley, Scottsdale, Sun City, Sun Lakes, Surprise, Tolleson, and Tempe.